Reference

Open the 2x2 legal page for India

Open your account and check the current terms, access rules and request paths in one place.

India accessLocal lawRecord changesUPI, Paytm, PhonePe

Browse access terms by region

2x2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to 2x2 depends on local law and is available where local law permits. We keep this page focused on the rules that shape your account, the records tied to it and the steps we take when a request needs checking. If a state rule, device

1
check, payment rail or identity check changes the path, the stricter rule applies first. When you see UPI, Paytm or PhonePe in your wallet area, that is only a payment context; it does not change the legal position for your account. We may pause, limit or
2
close access when required by law or when a verification step is still pending. If you need a copy of a term, a correction to a record or an explanation of a hold, use the support route listed here.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Switch to the right support route

If your question is about a notice, a hold or a record change, use the channel that matches the request so we can trace it quickly.

Support form Send the request through the form inside your account so we can attach it to the right file, check the record, and reply with the exact term or action that applies to you. Use this for corrections, access questions and hold explanations.

Email request If you need a saved copy of a notice or a written reply, write from the email linked to your account. We may ask for matching details before sharing records or changing contact fields tied to legal use.

Account inbox Use the inbox in your account when you want one thread for follow-up. It keeps each message with the case history, helps us confirm what changed, and makes it easier to close the request once the record is settled.

DATA AND RECORDS

Explore how records are handled

Our legal handling is built around the minimum record set needed to run an account, answer a request and meet the retention rules that apply.

Data collection

We keep contact details, device signals, request history and transaction records only to the extent needed for account handling and legal checks. If a field is not required for that purpose, we do not ask for it.

Cookie settings

Cookies keep your session active, remember language choice and store the state of legal prompts. If you clear them, you may need to sign in again and repeat a consent step.

Account security

Use a password you do not share, and sign out after each session on a shared phone or laptop. If you suspect another person has access, contact us at once so we can lock the session and check activity.

Record retention

We keep records only for the period needed for support, audit, tax or dispute handling, then remove or anonymise them under our schedule. A request to delete data may be limited by duties we must still meet.

Change requests

To change a legal detail, send a request from the account that holds the record and explain exactly what should be updated. We may ask for proof before changing a name, address or phone number.

Policy contact

For access, correction or deletion requests, use the contact route shown in your account and mention the record, date and reason. Clear detail helps us find the file and respond within the right process.

Open common legal questions

These questions cover access, data use, cookies, corrections and the contact path for legal requests. The answer can vary by state or other local rule because access is available where local law permits. If you need a record changed, a copied term or a written explanation, start from the contact route in your account and include the details that identify the file.

Access depends on local law and is available where local law permits. If your state or device location changes the rule, we follow the stricter setting and may ask you to check again before continuing.

We keep account, request, payment and device records only as long as needed for support, audit, tax and dispute handling. After that period, the file is removed or anonymised under our retention schedule.

Yes. Send the request from the account linked to the file, name the record you want and include a way to reach you. We may need verification before sharing anything.

Cookies remember your session, language choice and legal prompts. If you clear them, some settings reset and you may need to sign in again before the page shows the same state.

Send a clear request from the account that holds the record, list the field to change and add any proof we ask for. We update legal details only after the check is complete.

Some requests stay on file when law, audit or dispute rules require it. We keep them only for the required period and limit access to staff who need the record to act on it.

Use the support route shown in your account, include the record name and the date, and keep the message short and exact. That helps us route it to the right team faster.

Open the 2x2 legal page for India

Switch to the right support route

Explore how records are handled

Data collection

Cookie settings

Account security

Record retention

Change requests

Policy contact

Open common legal questions

01 Who can access 2x2 from India?

02 What legal records do you keep?

03 Can I ask for a copy of my records?

04 How do cookies affect my session?

05 How do I correct legal details?

06 What if a request must stay on file?

07 Where do I send a legal question?

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